An American food processing company specializing in Salami and other prepared delicatessen meats recognized the need for a step-change in the quality of its information technology service.
The technical and support requirements were becoming onerous, and as the company grows they are unhappy with the operational standards that they currently have. Unexplained downtime meant IT services could be unavailable for hours, leading to a lack of continuity and significant backlog that could not be fulfilled in a timely manner.
The implementation of new IT processes can take a considerable amount of time, involving IT support and delivery processes, such as interactions, incidents, changes, problems, requests, configurations, the management of availability and service levels. MotivIT implemented a managed IT services solution which involved providing a full monitoring and support service. Our managed services solution was also able to detect pain points of which management was unaware, such as the need for a disaster recovery strategy.
MotivIT now acts as the company's virtual IT manager and department, adding a flexible approach to this position that was previously not considered possible. Nowadays, the company has more relaxed environment and IT wise.