One of the biggest predictive flash storage technology company has requested for NOC Support Services to establish a Network Operations Center (NOC) response platform to provide support for as well as complement their existing Track-IT ticketing system for monitoring of critical P1 Incidents.
Anyone who's tried managing a Network Operations Center knows some of the challenges that go along with it. Arguably the most difficult aspect of running a NOC is needing to employ the right NOC technicians, working 24 hours a day, 365 days a year.
MotivIT provides round-the-clock network surveillance (24/7/365) and proper handling and escalation of P1 issues. Our NOC technicians respond immediately when there is an event, allowing our client to focus on core responsibilities. In addition to that, we provide a dedicated NOC Portal for better triaging of a P1 incident. Run-books are continually updated as we become more familiar with your operations and challenges, giving you peace of mind 24x7. Our NOC technicians are highly technical and, most importantly, they are always on top of an issue the moment it pops into the system.
MotivIT offer the same level of services to all of our customers. If you need to improve the uptime and reliability of your network, without increasing your headcount, we would love to hear from you!