As a preventive measure, MotivIT will be performing additional security scans across all supported machines as well as review any outstanding concerns and issues especially those highlighted during the recent QBRs and seek to address them together with our clients at the highest priority.
The phrase silver lining comes to mind especially during these challenging times. One of MotivIT’s major milestones in Q2 this year was to be the groundbreaking of our new Global Service Center in the Philippines targeted for opening in mid-2021. It would increase our current capacity to easily accommodate an additional 200 support agents and
ZIP Package: (Filesize 29MB) – Release Notes Download the ZIP package above and unpack it. WFH Readiness Check runs without any additional installation and won’t store any settings outside the application directory. Downloading and Running the Software 1. After clicking on the Download Now button, look at the bottom of the window and when
Dear Valued Client, Complying with California’s immediate government directive on the statewide stay-at-home lockdown, there may be unforeseen delays in service requests – including Priority 1 incidents – that require ON-SITE assistance at this time. As a preventative measure, we have increased remote monitoring of our key IT infrastructure systems including those hosted at our
We are pleased to announce that a new feature has been added to MotivIT ONE Portal – the Health Check feature. This was designed to show an overview of our client’s IT infrastructure and systems status. Servers, Website, and Email are the major categories that are being monitored. AT RISK means, we have to take action to make sure that:
Dear Clients, Due to swift and recent developments worldwide in regards to the containment of the COVID-19 pandemic, MotivIT has taken the decision to activate our Disaster Recovery Plan whereby all our teams are effectively working in a Business Continuity/Disaster Recovery (BC/DR) capacity. With immediate effect, all employees are now following work-from-home protocols. As a
MotivIT, with the recent outbreak of the recently classified global pandemic COVID-19, understands the underlying consequences this situation imposes and have taken necessary actions to ensure our employees’ safety without jeopardizing business continuity.
San Jose, CA, February 18, 2020 – MotivIT, Inspiring Business, announced today that CRN®, a brand of The Channel Company has named MotivIT to its 2020 Managed Service Provider (MSP) 500 list in the MSP Pioneer 250 category. This popular list identifies North American solution providers that deliver operational efficiencies, IT system improvements, and a
We are excited to announce that, due to your suggestions we are able to improve our service. In fact, we just launched a new feature on our Support Portal to assist you better and easier. In the last few months, we have been tirelessly working to improve our product/service and we believe that the new
We are pleased to announce that a new feature has been added on MotivIT ONE Portal which is the TAM Support/Inquiry feature. This was designed for our clients to quickly send inquiries to their respective Technical Account Manager (TAM). In addition to that, there is an option for them to open a ticket in correspondence
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