Dear Valued Client,
Complying with California’s immediate government directive on the statewide stay-at-home lockdown, there may be unforeseen delays in service requests – including Priority 1 incidents – that require ON-SITE assistance at this time.
As a preventative measure, we have increased remote monitoring of our key IT infrastructure systems including those hosted at our data center as well as our client production IT systems (servers, networks) and are working closely with our partners & vendors to ensure all are well-protected.
Should you have any questions or concerns, please feel free to reach out to your Technical Account Managers and/or email firstname.lastname@example.org directly.
Thank you for your understanding and stay safe at home.