Our Core Services

GLOBAL SUPPORT DESK

Our GSD integrates people, products, and processes for incident resolution, improved end-user productivity, and optimal service quality.
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NETWORK OPERATIONS CENTER

We monitor and maintain the networks that support our clients 24/7, ensuring uncompromised ongoing network performance, security and reliability, as well as immediate problem resolution.
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MANAGED IT SERVICES

With a proven track record and comprehensive suite of offerings, we are ideally positioned to drive down operational costs and free clients from capital constraints and resource restrictions to better support your business. Learn more

CLOUD SERVICES

MotivIT's end-to-end cloud programs are built around your organization's business drivers to define a cloud strategy suitable for your organization.
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SOFTWARE DEVELOPMENT

Our qualified team delivers successful solutions that accord with all the specified requirements while invariably staying within time and budget limits. We also provide software maintenance and platform-based customization.
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Remote Staffing

We are here to support your business hours operation and even after after-hours services. Providing you staff solutions of your choice. Focus on your business while we take care of your IT needs.
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vCIO

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Leave IT To Us

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Let's Solve IT Together

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Get IT Right

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Services	MANAGED IT SERVICES			GLOBAL SERVICE DESK			NETWORK OPERATIONS CENTER
Services	BASIC	SMB	ENT	BASIC	SMB	ENT	BASIC	SMB	ENT
24/7 Remote Monitoring & Management
- Servers
· Standard	$100/mo	$200/mo	Please inquire	n/a			$2/mo	$5/mo	Please inquire
· Advanced	$200/mo	$300/mo					$2/mo	$5/mo
- Firewalls	$35/mo	$50/mo					$2/mo	$5/mo
- Routers	$35/mo	$50/mo					$2/mo	$5/mo
- Workstations	n/a						n/a
· US				$35/mo	$50/mo	Please inquire
· APAC				$15/mo	$25/mo	Please inquire
Client Endpoint Protection							n/a
Patch Management
Support Hotline
Unlimited Remote Support (Business Hours)
- Response Time	1 hr	30 mins	15 mins	1 hour	30 mins	15 mins	1 hour	30 mins	15 mins
- Resolution Time (subject to nature of issue)	Same day	< 4hrs	< 1hr	Same day	< 4 hrs	< 1hr	Same day	< 4 hrs	< 1hr
Global Onsite Support							n/a
- Available on per call basis, US and APAC region	Standard rates	Preferred rates		Standard rates	Preferred rates
- Response Time	Next Bus. day	< 8 hrs	< 4 hrs	Next Bus. day	< 8 hrs	< 4 hrs
Afterhours Support
- Tier 1 Support	n/a			n/a			$35/mo	$50/mo	Please inquire
- Tier 3 Support	n/a			n/a			$70/mo	$100/mo	Please inquire
24/7 Emergency Support (P1 incidents only)
Strategic IT Planning				n/a			n/a
Quarterly Business Reviews
IT Single Point of Contact
Self-Service Support Portal
Monthly Reports
Real-time Triage & Resolution
Knowledge Base
External Escalations
IT Process Automation & Customization
Root Cause Analysis
Dedicated NOC Portal	n/a			n/a
Dedicated Client Portal
Private/White Labeling