Core SolutionsA big challenge for business is providing daily customer support to employees and MotivIT understands that one solution does not fit all. We think outside-the-box and tailor our solutions to meet each company’s fundamental needs.


GLOBAL SUPPORT DESK

Our GSD integrates people, products, and processes for incident resolution, improved end-user productivity, and optimal service quality.
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NETWORK OPERATIONS CENTER

We monitor and maintain the networks that support our clients 24/7, ensuring uncompromised ongoing network performance, security and reliability, as well as immediate problem resolution.
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MANAGED IT SERVICES

With a proven track record and comprehensive suite of offerings, we are ideally positioned to drive down operational costs and free clients from capital constraints and resource restrictions to better support your business. Learn more

CLOUD SERVICES

MotivIT's end-to-end cloud programs are built around your organization's business drivers to define a cloud strategy suitable for your organization.
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SOFTWARE DEVELOPMENT

Our qualified team delivers successful solutions that accord with all the specified requirements while invariably staying within time and budget limits. We also provide software maintenance and platform-based customization.
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Remote Staffing

We are here to support your business hours operation and even after after-hours services. Providing you staff solutions of your choice. Focus on your business while we take care of your IT needs.
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vCIO

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Leave IT To Us

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Let's Solve IT Together

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Get IT Right

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Services

MANAGED IT SERVICES
GLOBAL SERVICE DESK
NETWORK OPERATIONS CENTER

BASIC

SMB

ENT

BASIC

SMB

ENT

BASIC

SMB

ENT

24/7 Remote Monitoring & Management

-     Servers

 

 

 

·    Standard

$100/mo

$200/mo

Please inquire

 

n/a

$2/mo

$5/mo

Please inquire

·    Advanced

$200/mo

$300/mo

$2/mo

$5/mo

-     Firewalls

$35/mo

$50/mo

$2/mo

$5/mo

-     Routers

$35/mo

$50/mo

$2/mo

$5/mo

-     Workstations

 

n/a

 

n/a

·    US

$35/mo

$50/mo

Please inquire

·    APAC

$15/mo

$25/mo

Client Endpoint Protection

n/a

Patch Management

Support Hotline

Unlimited Remote Support (Business Hours)

-     Response Time

1 hr

30 mins

15 mins

1 hour

30 mins

15 mins

1 hour

30 mins

15 mins

-     Resolution Time (subject to nature of issue)

Same day

< 4hrs

< 1hr

Same day

< 4 hrs

< 1hr

Same day

< 4 hrs

< 1hr

Global Onsite Support

n/a

-     Available on per call basis, US and APAC region

Standard rates

Preferred rates

Standard rates

Preferred rates

-     Response Time

Next Bus. day

< 8 hrs

< 4 hrs

Next Bus. day

< 8 hrs

< 4 hrs

Afterhours Support

 

 

 

 

 

 

 

 

 

-     Tier 1  Support

n/a

n/a

$35/mo

$50/mo

Please inquire

-     Tier 3  Support

$70/mo

$100/mo

24/7 Emergency Support (P1 incidents only)

Strategic IT Planning

n/a

n/a

Quarterly Business Reviews

IT Single Point of Contact

Self-Service Support Portal

Monthly Reports

Real-time Triage & Resolution

Knowledge Base

External Escalations

IT Process Automation & Customization

Root Cause Analysis

Dedicated NOC Portal

n/a

n/a

Dedicated Client Portal

Private/White Labeling

How we can make it better

Discover our technology-based solutions and innovative support for your business!