MOTIVIT FOR BUSINESS PROCESS OUTSOURCING
Managed Virtual Assistants: The Smart Solution for Growing Businesses
MotivIT’s Managed Virtual Assistants (VAs) offer you a seamless extension to your team, expertly trained to handle industry-specific tasks. Whether it’s admin work, customer service, or specialized support in fields like healthcare, real estate, or finance, our VAs are fully managed, ensuring high performance and accountability.
Investing in Your
Business's Future
Partnering with MotivIT is an investment in your business’ future. By offloading administrative burdens and leveraging our IT expertise, you can:
Eliminate the need for additional full-time staff and associated overhead expenses.
Streamline workflows and optimize processes for greater productivity.
Focus on providing exceptional care and enhance the customer experience.
Free up your time and resources to focus on strategic initiatives and expand your practice.
Our Managed VA Services
Our Virtual Assistants are skilled across a range of tasks, offering flexible and scalable support for your business. Whether you need help with administrative tasks, customer support, or specialized roles, we have the right VA for you.
Administrative Support
Let our VAs handle your day-to-day administrative tasks, from scheduling appointments to managing emails and reports.
Customer Service
Deliver top-tier customer experiences with VAs trained to manage your inbound calls, chat, and email support, ensuring timely and effective communication.
Industry-Specific Support
Our Virtual Assistants excel in healthcare, real estate, and finance, handling tasks like patient management, property listings, and loan processing.
Social Media & Marketing
Stay ahead of the game with VAs who can handle your social media accounts, content posting, customer engagement, and marketing campaign assistance.
Reclaiming Time,
Reclaiming Focus
Imagine your physicians and nurses spending less time on paperwork and more time with patients. Picture your administrative staff efficiently managing essential tasks without feeling overwhelmed. With MotivIT’s highly skilled healthcare VAs, this vision becomes a reality. We handle the administrative heavy lifting, allowing your team to focus on what they do best: delivering exceptional patient care.
The MotivIT Difference
What sets MotivIT apart?
What sets MotivIT apart? It’s our commitment to providing not just virtual assistance, but strategic support, backed by the robust infrastructure of an IT company. We understand the nuances of the healthcare industry and tailor our services to meet the specific needs of each clinic we partner with. Our unique position as an IT-driven VA provider gives you an added layer of reliability and responsiveness. We offer:
Whether you need support for a single task or a comprehensive suite of services, we can customize a solution that fits your clinic's size and budget.
Our VAs can seamlessly integrate with your existing systems and workflows, minimizing disruption and maximizing efficiency.
A key advantage of working with MotivIT is our integrated IT expertise. Because we're an IT company at our core, any system glitches or technical issues that arise can be resolved quickly and efficiently. Our VAs work hand-in-hand with our IT specialists to ensure uninterrupted service and minimize any potential disruptions to your clinic's operations. This direct access to IT support is a significant benefit that sets us apart.
We adhere to the highest standards of data security and privacy,
ensuring that your patient information is always protected.
We provide ongoing support and communication to ensure that you're
always satisfied with our services.
Our Expertise, Your Advantage
MotivIT’s VAs aren’t just general administrative support; they’re specialized professionals with in-depth
knowledge of the healthcare industry. They’re trained to handle a wide range of critical tasks, including:
Patient Scheduling & Reminders
Streamline appointments, reduce no-shows, and optimize your clinic's schedule for maximum efficiency.
Insurance Verification & Pre-authorization
Ensure smooth billing processes and minimize claim denials by verifying insurance coverage before appointments.
Medical Billing & Coding Support
Reduce errors, accelerate payments, and improve your revenue cycle management with our expert billing and coding support.
Electronic Health Record (EHR) Management
Maintain accurate and up-to-date patient records, ensuring compliance and improving data accessibility.
Patient Communication & Follow-up
Enhance patient engagement and satisfaction with timely communication and personalized follow-up care.
Phone Answering & Reception Duties
Provide a professional and welcoming experience for patients with our cortesies and efficient phone answering services.
Essential Tools Our Virtual Assistants Use for Efficiency
One Simple Plan, Built for Your Business
Our Dedicated VA plan gives you full-time support with agents exclusively assigned to your business. Flexible, reliable, and tailored to handle all your business-specific tasks.
DEDICATED
/mo
SERVICE MODEL
One dedicated VA assigned exclusively to your business 1
Full-time availability, handling all your business-specific tasks
A dedicated VA fully trained to meet your business’s unique processes and requirements
Fixed, reliable support with a personal VA integrated into your workflow
Direct communication with your dedicated VA, fostering strong collaboration
Higher investment for personalized, exclusive assistance and efficiency
AVAILABILITY & WORK HOURS
Follows your business hours, including weekends or holidays, with overtime billed separately for non-standard hours 3
LEAVE & BENEFITS
Includes annual leave, personal leave, and emergency leave. No replacement coverage during absence. 2
1 Dedicated VA services are subject to predefined tasks as outlined in the service agreement. Any requests outside of the agreed scope will require additional discussion and potential adjustments to the plan or pricing.
2 No replacement coverage is provided for Dedicated VAs during leave.
3 Work performed outside regular business hours, including weekends and public holidays, will be billed as overtime.
Real Stories, Real Results
“You are so wonderful on the phone, you’re very kind and I really appreciate it. I was trying to figure out about high and low volumes of time but when you answered the call you are so lovely and I just wanted to say that.”
Dr. Laurie Green
Global Standards,
Local Expertise
Our Managed Virtual Assistants are handpicked, vetted, and trained to meet your exact needs. With our world-class office infrastructure, 24/7 IT support, and stringent SOC 2 Type II and HIPAA-compliant data security standards, we ensure your business receives the best virtual assistant service in the market.
Our office is equipped with a power generator, multiple WAN circuits, and
SD-WAN for uninterrupted connectivity.
All VAs operate under strict SOC 2 Type 2 standards, ensuring the security
and confidentiality of your information.
As a US-based company, your VAs operate from our secure, fully managed office in the Philippines, ensuring professionalism, and reliability.
Seamless Onboarding for Managed Virtual Assistants
Getting started with our Managed VA service is simple and efficient. We ensure a smooth transition, so your VA can begin delivering value from day one.
We start with an initial consultation to understand your business needs and recommend the right VA solutions.
Based on your requirements, we assign and train a VA (or team of VAs) with the necessary skills and experience to match your needs.
Your VA starts working with you immediately after the onboarding process. We provide continuous support, monitoring, and performance management to ensure optimal results.
Frequently Asked Questions
What services does your company provide?
We specialize in outsourcing high-quality Virtual Assistants (VAs) and offering comprehensive Managed IT Services to support
businesses globally.
Who are your clients?
We primarily serve small-to-medium businesses (SMBs) and enterprises in various industries, including healthcare, retail, real estate, and professional services.
Why should I outsource to your company?
Outsourcing allows you to reduce costs, access skilled professionals, and focus on your core business operations while we handle time-consuming tasks or complex IT needs.
What tasks can a Virtual Assistant handle?
Our VAs areskilled in administrative support, customer service, data entry, email management, appointment scheduling, social media management, and more. We also tailor-fit our solutions to meet your unique requirements.
Are your VAs trained in specific tools and software?
Yes, our VAs areproficient in a wide range of tools like Hubspot, Trello, Asana, EPIC, EClinicalWorks, Yardi, Imprivata, Vseeand more.
How do you match VAs with my business needs?
We assess your requirements and business goals to pair you with a VA whose skills and experience align with your specific needs.
What is the onboarding process like?
The onboarding approach has 4 phases which starts with system preparation, knowing our client, provisioning, and then services implementation. Within 30 days, MotivITwill establishitself as your preferred partner, expertly managing systems and providing exceptional user satisfaction.
What are the costs of hiring a VA through your company?
Costs vary depending on the complexity and volume of tasks. Contact us for a customized quote tailored to your business.
Will my VA work in my time zone?
Yes, we ensure VAs are available to match your business hours.
How do you ensure data privacy and confidentiality?
We adhere to strict privacy protocols, with security as a top priority. We implement advanced firewalls, encryption, and proactive monitoring to protect your systems from cyber threats. MotivIT’s commitment to robust cybersecurity and compliance is evident through ourSOC2 Type II certification, which attests to our dedication to data security and privacy.
In addition, we are fully HIPAA compliant, ensuring that sensitive healthcare-related information is managed securely and in full adherence to industry regulations. This compliance underscores our unwavering commitment to safeguarding your data. From proactive threat monitoring to thorough risk assessments, we prioritize your security and compliance, empowering your business to thrive confidently in today’s digital landscape.
Can I scale services up or down as needed?
Absolutely. Both our VA and IT services are flexible and designed to grow with your business needs.
Do you offer a trial period for your services?
Yes, we providetrial options to help you assess the suitability of our VAs and IT solutions for your business.
What happens if I’m not satisfied with the VA or service?
We prioritize customer satisfaction and will work closely with you to resolve any issues, including replacing a VA if necessary. Additionally, we do not require a yearly commitment. Clients have the flexibility to cancel at any time with just 30 days’ notice. This policy reflects our confidence in the quality of our services.
Do you offer custom IT solutions for specific business needs?
Yes, we tailor our Managed IT Services to address unique challenges and requirements in your industry.
Where are your Virtual Assistants and IT teams located?
MotivITis a global service provider headquartered in Silicon Valley, dedicated to solving business challenges with our world-class team of experts.
What makes your company different from other outsourcing providers?
We combine skilled professionals, a personalized approach, and a deep understanding of global business practices to deliver unmatched service quality. Our platform is an AI-powered assistant that supports our agents, helping the deliver faster and better service.
How do I get started?
Simply contact us through our website, and we’llguide you through a consultationand the onboarding process.
What payment terms do you offer?
We offer flexible payment options, including monthly billing and custom packages to fit your budget.
Supporting You Every Step of the Way
We offer multiple channels for technical support to ensure you can reach us whenever you need assistance.
Hotline
For immediate assistance, please reach out to our Dispatch and Single Point of Contact at +1 877 350 3300 (Option 1, Technical Support).
Email & Live Chat
Email us at servicedesk@motivit.com to
open a support ticket. Our live agents are reachable on this website.
Dedicated Account Manager
Ready to Empower Your Business
and Redefine Success?
Our Managed Virtual Assistants are ready to provide you with the support you need to grow and scale your business.
Contact MotivIT today for a free consultation and discover how our expert virtual assistants can help you achieve your goals.