Case Study: Golden Gate Urology
Golden Gate Urology (GGU) is a leading independent urology group in the San Francisco Bay Area, providing specialized care across multiple locations. They provide comprehensive urological care, including advanced diagnostics, minimally invasive procedures, and long-term treatment plans. Dedicated to both clinical excellence and patient-centered service, GGU integrates state-of-the-art technology with a team-based approach to deliver high-quality care across Northern California.
Golden Gate Urology faced several key challenges in their business operations:
GGU operates multiple clinics, making it difficult for their internal IT team to provide consistent, timely support across all locations.
Ensuring secure infrastructure and data privacy across multiple offices posed a significant challenge for their in-house team.
Unresolved IT issues and aging hardware caused service interruptions, delayed patient care, and increased operational costs.
GGU needed technical assistance to implement a standardized Electronic Health Records (EHR) system across all sites.
To address GGU’s IT challenges, MotivIT implemented a comprehensive Managed IT Services solution to address GGU’s IT challenges, enhance security, reduce downtime, and streamline operations:
Delivered a hybrid support model combining remote endpoint monitoring, HIPAA-grade data encryption, and on-demand onsite dispatch for EMR/EHR systems and sensitive equipment.
Supported the EPIC EHR rollout in collaboration with Sutter Health, ensuring a smooth, secure implementation across all GGU locations.
Implemented consistent IT infrastructure across all clinics for better management and support.
Deployed secure guest and internal network separation through Wi-Fi and VLAN configuration to maintain compliance and patient data privacy.
Managed device replacement cycles to prevent hardware failures and reduce costly downtime.
By integrating Managed IT Services, Golden Gate Urology achieved:
across all sites
Reduced IT disruptions across clinics, leading to smoother patient workflows and improved care delivery.
Enhanced accountability and responsiveness, addressing IT concerns promptly and efficiently, as reflected in client feedback.
Improved IT system reliability, with issues being resolved faster and fewer repeat occurrences.
Optimized operational efficiency, resulting in reduced downtime and fewer emergency IT dispatches.
With proactive monitoring and tailored solutions, MotivIT helped increase trust in IT support, ensuring consistent, HIPAA-compliant performance across all locations.
“They’ve been doing a really really good job. For the most part they’ve been very very helpful. And whenever things are brought to their attention, they’re accountable … they understand. And I notice they don’t repeat the same (thing) once you bring it to their attention, on certain things, you can tell they’re really understanding.”
Candice Thomas
Office Manager, Golden Gate Urology
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