Our LocationsMotivIT owns and directly manages all of its infrastructure & operating facilities and employs over a hundred world-class IT professionals across North America and Asia Pacific.
 

Welcome to MotivIT!

Our offices are specially positioned in the heart of top Tier 1 cities worldwide, providing us direct access to leading-edge technological resources and the best available talent and support network which allows us to assist our clients in the best manner possible. Our HQ based in Silicon Valley is where today's IT innovations and trends takes place and where we build & define our company policies to meet & exceed industry best practices. Shanghai, on the other hand, is where our regional sales & support is located to serve our APAC clients. Lastly, we maintain an administrative office in Manila for back-end administrative purposes.

MAIN OFFICE

2880 Zanker Rd.,Suite 203
San Jose, CA 95134, USA
+1 877 350 3300 | sales@motivit.com

SALES OFFICE

Unit 1910, Tower 2, Kerry Everbright City,
218 Tianmu West Road, Shanghai, PR China
+86 21 5290 6776 | sales@motivit.com

ADMINISTRATIVE OFFICE

Raffles Corporate Center, Emerald Avenue,
Pasig City, Metro Manila, Philippines
sales@motivit.com

Global Service Center (GSC)

Based in the Philippines, the GSC utilizes state-of-the-art technologies & processes to deliver a consistently superior experience for our clients ensuring they receive the best support services when they expect it the most!

  •    24/7/365 operational facility.
  •    Seating capacity of 50, agent capacity of 100.
  •    Fully monitored with round-the-clock physical security & surveillance systems.
  •     Equipped with multiple high-speed internet connectivity for redundancy.
  •    Backup power generator onsite to maintain constant power supply during disasters/emergencies and utility power outages.
  •    Ready access to talent pool, able to quickly scale up when necessary.

Information Security

NETWORK PROTECTION

Each of our locations are equipped with firewalls and network restrictions in-place. These measures assist in ensuring our customers data is only available and accessible to authorized personnel.

WORKSTATIONS

All support agent personal computers (PCs) have USB ports disabled to prevent data theft. Also, industry-standard antivirus and anti-malware software are installed on every machine for added protection.

SUPPORT OFFICE

No writing utensils or materials are permitted in the Global Service Center. Similarly, no personal electronic devices such as cellphones are allowed in the premises. All key premises have 24/7 CCTV cameras in operation as well.

TELEPHONY SYSYTEM

Our Asterisk/FreePBX phone system is hosted off-site in a fully secured and world-class datacenter which is managed by experienced T3 engineers.

TALENT & WORKFORCE

We believe hiring the right people and providing them with on-going training is the key to success. All our employees are thoroughly screened and local background checks conducted to maintain a safe and secure environment.

VISITORS

No visitors are allowed in the Global Service Center unless authorized by executive management. Vendors and contractors must fill up a visitor sheet with their information and be escorted at all times while onsite.

Next steps
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