Network Operations Center

NETWORK OPERATIONS CENTER
 
We monitor and maintain the networks that support our clients 24/7, ensuring uncompromised ongoing network performance, security and reliability, as well as immediate problem resolution.

WE ASSIST CUSTOMERS WITH NETWORK MANAGEMENT, MONITORING, AND SUPPORT

The Network Operations Center monitors and identifies high-impact IT issues. Our NOC is staffed 24/7/365 to assist customers with network management, monitoring, and support. NOC technicians are on-call to provide state-of-the-science technical assistance, network management, and monitoring services with the utilization of the tools necessary to ensure network reliability and efficiency.

NOC Monitoring

Best Management Experience

LET US GIVE YOU THE BEST
MANAGEMENT EXPERIENCE

  •    Trained NOC technicians providing 24/7/365 network surveillance
  •    Centralized NOC dispatch (triage and escalation)
  •    Network management system administration
  •    Network management tasks (outsourcing and process automation)
  •    Flexible service level agreements
  •    Project management of NOC services
  •    Backup for clients with existing NOC resources

NOC Incident Management Process

The Network Operations Center monitors and identifies high-impact IT issues. Our NOC is staffed 24/7/365 to assist customers with network management, monitoring, and support. NOC technicians are on-call to provide state-of-the-science technical assistance, network management, and monitoring services with the utilization of the tools necessary to ensure network reliability and efficiency.

24/7/365 Availability

24/7/365 AVAILABILITY

Our goal is 100% uptime for each clients
technology environment. We monitor
and maintain the networks that support
our clients 24/7/365.

INCIDENT IDENTIFICATION & RESPONSE HANDLING

INCIDENT IDENTIFICATION & RESPONSE HANDLING

We keep an eye on your systems, while you
keep an eye on your business. MotivIT works
with your tools, and your processes, just like
an extension of your staff.

TRAINED NOC TECHNICIANS

TRAINED NOC TECHNICIANS

Fully trained how to handle the event
monitoring and escalation process, when
something goes wrong, you can expect us
to follow up with a phone call.

NOC FEATURES

NOC Features Standard Advanced
24/7/365 AVAILABILITY
The NOC is always available and can be reached 24 hours a day, 7 days week and 365 days a year.
TIER 1 INCIDENT MANAGEMENT
Tier 1 support is provided to assist with basic troubleshooting of common faults and occurrences.
TIER 2/3 INCIDENT MANAGEMENT
Tier 2 and 3 are available when the issue requires a higher level of expertise to resolve.
REAL-TIME FAULT DETECTION
Advanced network tools are deployed to monitor your infrastructure ensuring faults are
immediately detected before they escalate further.
IMMEDIATE ESCALATIONS
All incidents are immediately reported and escalated to ensure appropriate actions are taken to remediate the situation.
PROBLEM DIAGNOSIS/RESOLUTION
NOC technicians are able to assess and triage the problem and in most instances resolve the problem right away.
NETWORK PERFORMANCE ANALYSIS
Using data gathered from monitoring, performance analysis can be conducted to understand the network state of health and fine-tune as necessary.
TICKETING SYSTEM
All NOC incidents are logged into our ticketing system (or our clients' if available) to ensure traceability. This system can also be provisioned for our clients use if desired.
KNOWLEDGE BASE
System for storing and updating client support processes and procedures, workflows and documentation.
MONTHLY REPORTING
Every month all handled incidents are summarized and reports generated for automatic distribution to our clients, ensuring consistent flow of communications to all stakeholders.
* DEDICATED NOC WEB PORTAL
Provides executive summaries in the form of dashboards, as well as detailed information on NOC support activity. Standard and custom reports based on event, incident and performance data are available from the portal.
Discover our technology-based solutions and innovative support for your business!

We monitor and maintain the networks that support our clients 24/7, ensuring uncompromised ongoing network performance, security and reliability, as well as immediate problem resolution.