Customer Service Representative

Ready to Elevate Your Career?

Unlock your full potential and soar to new heights with our proven professional development program.

Acts as the company’s first point of contact while maintaining a positive, empathetic and professional attitude toward clients at all times
Respond promptly to customer inquiries, emergency and non-emergency calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
In charge of maintaining call logs, monitoring routes, transferring messages, and directing tech agents
Respond to any issues and follow-up by coordinating with the appropriate departments or tech agents
Operate and manage a multi-line telephone console system
Respond to queries related to company’s services
Prioritize and organize calls according to urgency
Supervise the route and status of tech agents to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task in stressful conditions with little supervision
Ability to stay calm when customers are stressed or upset
Exhibit an excellent organizational and interpersonal skills
Excellent communication and presentation skills

Philippines | Full-Time

The Quality Control Analyst is responsible for developing and supporting the planning, design, and execution...

Philippines | Full-Time

The Support Specialist T1 provides essential technical assistance to customers or end-users...

Philippines | Full-Time

The Support Specialist T2 is responsible in handling technical escalations by providing advanced level of support...

Philippines | Full-Time

The Support Specialist T3 shall provide the highest level of support to end users by handling service requests...

Philippines | Full-Time

The Web Developer designs, codes, and maintains websites and web apps, blending creativity and tech skills...

Unlock your full potential and soar to new heights with our proven professional development program.