Support Specialist T1

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Support Specialist T1

Work Type: Full-Time

JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija

Salary Range: P20,000 - P30,000

Primary Job Responsibilities:

  • Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls)
  • Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions)
  • Manage multiple clients & track issues in ticketing systems
  • Proper documentation of troubleshooting steps on tickets
  • Strictly adhere to defined processes and standard operating procedures
  • Create and maintain knowledge base (KB) documents
  • May require participation in on-call technical support rotation

Requirements & Qualifications:

  • Bachelor’s/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered)
  • Effective customer service skills, strong oral and written communication in English
  • Adept in the MS Windows platform and a fast learner
  • Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment
  • Physically and mentally fit, able to work the night shift
  • Professionalism, sense of responsibility
  • Good management of priorities and stress

Unlock your full potential and soar to new heights with our proven professional development program.