IT professionals hub! MotivIT owns and directly manages all of its infrastructure & operating facilities and employs over a hundred world-class IT professionals. For more information please Contact Us. Also, you can check out our Status Dashboard Status Dashboard
Welcome to MotivIT!
Our offices are specially positioned in the heart of top Tier 1 cities worldwide, providing us direct access to leading-edge technological resources and the best available talent and support network which allows us to assist our clients in the best manner possible. Our HQ based in Silicon Valley is where today's IT innovations and trends takes place and where we build & define our company policies to meet & exceed industry best practices. Shanghai, on the other hand, is where our regional sales & support is located to serve our APAC clients.
2880 Zanker Rd.,Suite 203
San Jose, CA 95134, USA
+1 877 350 3300 | email@example.com
22/F, Centro, No. 568, Hengfeng Road
Zhabei District, Shanghai, 200070, China
+86 21 3116 9221 | firstname.lastname@example.org
Global Service Center (GSC)
Located in the Philippines, our 24/7 Global Service Center (GSC) utilizes state-of-the-art technologies & processes to deliver a consistently superior experience for our clients throughout their engagement with us.
- Zero downtime with effective Disaster Recovery measures in place
- High speed internet connectivity with redundancy over multiple carriers (PLDT, Converge and Globe/Smart)
- Onsite power generator back-up for constant supply during emergencies and utility power outages
- 165kVA generator onsite with automatic transfer switch capability during emergencies and utility power outages
- Total data security via limited access rights, enterprise grade firewalls & workforce monitoring software deployed across all workstations
- Mandatory NDA and confidentiality agreements for all employees
- Local security team onsite with 24/7 CCTV surveillance
- Proximity to highly skilled university graduates and talent pool
- Ample seating capacity for 500+ agents
- Just over 2 hour drive time from Manila International Airport &
- Easy access to sightseeing destinations, great food & healthcare services!
Each of our locations are equipped with firewalls and network restrictions in-place. These measures assist in ensuring our customers data is only available and accessible to authorized personnel.
All support agent personal computers (PCs) have USB ports disabled to prevent data theft. Also, industry-standard antivirus and anti-malware software are installed on all machines including employee monitoring software.
No writing utensils or materials are permitted in the Global Service Center. Similarly, no personal electronic devices such as cellphones are allowed in the premises. All key premises have 24/7 CCTV cameras in operation as well.
With our 3CX proprietary, our phone system provides an advanced unified communications with integrated conferencing and webmeeting for our agents to interact better with our clients.
TALENT & WORKFORCE
We believe hiring the right people and providing them with on-going training is the key to success. All our employees are thoroughly screened and local background checks conducted to maintain a safe and secure environment.
No visitors are allowed in the Global Service Center unless authorized by executive management. Vendors and contractors must fill up a visitor sheet with their information and be escorted at all times while onsite.